Refund Policy
Last updated: September 19, 2026
1. 30-Day Money-Back Guarantee (Subscriptions)
If you are a new customer and you are not satisfied with Issue Shield, email us within 30 days of your first payment and we will refund that payment in full. You do not need to give a reason. This guarantee applies once per customer and covers your first subscription payment (Annual Protection or Monthly Protection).
2. Statutory Right of Withdrawal (EU Consumers)
If you are a consumer in the European Union, you additionally have a statutory 14-day right of withdrawal from your subscription contract. Our 30-day money-back guarantee is provided on top of, and does not limit, your statutory rights.
3. One-Time Export
The One-Time Export is a digital product delivered immediately. If the export fails or the delivered data is materially defective, email us within 14 days of purchase and we will refund you in full or re-run the export, at your choice. Once you have downloaded a working export, the product is considered delivered and is no longer refundable.
4. Renewals and Cancellations
Subscriptions renew automatically until canceled. You can cancel at any time; cancellation stops future renewals and takes effect at the end of the paid period. Renewal payments after your first payment are not covered by the money-back guarantee, except where required by law.
5. How to Request a Refund
Email support@issue-shield.com from the address you used at checkout and include your order confirmation. Refunds are issued manually through our payment provider (Stripe); the amount typically appears on your statement within 5 to 10 business days depending on your bank.
6. What Happens After a Refund
When a refund is issued, your subscription is canceled and backups stop. Your backed-up data is deleted from our systems within 30 days of the refund. Files you already exported or downloaded remain yours to keep.