Privacy Policy
Last updated: January 18, 2025
1. Introduction
Issue Shield (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
Information you provide:
- Email address and name when you sign up
- GitHub username and repository information
- Payment information (processed securely through Stripe)
- Support requests and communications
Information collected automatically:
- Usage data and analytics (via PostHog)
- IP address and browser information
- GitHub webhook events for your connected repositories
3. How We Use Your Information
We use your information to:
- Provide and maintain the Issue Shield service
- Back up your GitHub issues as requested
- Process payments and manage subscriptions
- Send service updates and notifications
- Respond to support requests
- Improve our service and develop new features
- Comply with legal obligations
4. Data Storage and Security
Your GitHub issues are backed up to the storage provider of your choice (Google Cloud Storage, AWS S3, etc.). We implement appropriate technical and organizational measures to protect your data, including:
- Encryption in transit (TLS 1.3)
- Encryption at rest (AES-256)
- Regular security audits
- Access controls and authentication
5. Data Sharing
We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:
- With your chosen storage provider (for backups)
- With service providers (Stripe for payments, PostHog for analytics)
- If required by law or legal process
- To protect our rights or prevent fraud
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
- Withdraw consent
7. Cookies
We use essential cookies for authentication and analytics cookies (PostHog) to improve our service. You can control cookies through your browser settings.
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@issue-shield.com
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.